Shipping Policy

At Grandfire, we work with our network of authorized dealers to ensure timely delivery of your BBQs and accessories. Our dealers will provide you with shipping details upon purchase.

Shipping Terms:

Shipping Provider: Shipping will be handled by the dealer or their selected third-party logistics partner.
Delivery Times: Delivery times vary depending on your location and the dealer’s shipping method. Please contact the dealer directly for estimated delivery times.
Shipping Costs: Any shipping fees will be included in your dealer’s order details.

Order Tracking: If tracking information is available, your dealer will provide it upon request.

Damaged or Lost Goods: If your order arrives damaged or is lost in transit, please notify the dealer immediately to resolve the issue. The dealer will liaise with Hauland PTY Ltd. to ensure a replacement or refund where applicable.